We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information in compliance with data protection laws.
Please note, if you are a prospective or current employee, separate privacy information may be made available to you during the recruitment process, online via the intranet, and/or via your Minova HR Business Partner. If you are a contractor, separate privacy information may be made available to you via your Minova Manager and/or online via the internal intranet.
The laws governing collection and use of your personal information may vary from country to country. As we operate globally, we may adopt stricter practices to protect your personal information than is required by law in your country. This statement sets out general principles with respect to Minova’s practice on the collection, use and disclosure of personal information that apply to use of Minova websites and other interactions with Minova.
By visiting our website or using our products and services, you acknowledge the terms of this statement and the use and disclosure of your personal information as set out in this statement.
Our contact details are set out in section 11 below. This privacy statement was last updated on 01 March 2022.
When we refer in this statement to “personal information” we are referring to any information that can be used to identify you. The types of personal information that we collect from you will depend on how you interact with Minova. We collect your personal information from you in the following ways.
1.1. Personal information we collect directly from you
We generally collect your personal information directly from you when you act on behalf of a purchasing organisation. When your organisation purchases products or services from us, you will be asked to provide personal information. This information is likely to include your name, employer name, contact title, phone, email and other business contact details (this is not an exhaustive list). We will also collect information on your interests, preferences, and survey and feedback responses as part of our business interest in developing and enhancing our services for our customers.
1.2. Business contacts and suppliers
We collect certain limited personal information about our business contacts, including subcontractors and individuals associated with our contractors and subcontractors, and service providers (including professional advisors and individuals associated with our service providers). Personal information collected in this context usually includes (but may not exclusively be) name, employer name, contact title, phone, email and other business contact details. Depending on the nature of the services the individuals associated with our contractors and subcontractors, and service providers provide to us, we may also require from those individuals sensitive personal information and other personal information which includes information on the individual's nationality and right to work, any criminal records, and health and medical screening information (for example, the results of drug and alcohol testing). Where required by applicable law, we will request your consent to the processing your sensitive personal information.
1.3. Minova website
When you visit our website, we may collect the following information from you directly and/or automatically:
1.4. Incident data
If you are involved in an incident at one of our sites, you will be required to submit personal information (including name and contact details) in order to assist us in managing our response to the incident.
1.5. Other query data
If you are lodging a query or complaint, you will be invited to submit personal information (including name and contact details) in order to assist us in responding to you.
We use your personal information for the following non-exhaustive list of purposes:
2.1. Providing our products and services
We use your personal information in order to carry out our obligations as a result of any contract entered into between your organisation and us and to provide your organisation with the products and services that you request from us.
2.2. Receiving services
We process personal information in relation to our suppliers, service providers and their staff as necessary to receive the services in question. For example, where a supplier is providing us with facilities management or other outsourced services, we will process personal information about those individuals that are providing services to us.
We also use personal information in relation to our suppliers, service providers and their staff to maintain up to date records of appropriate qualifications and experience of third parties, with respect to transport, handling or storage of dangerous goods sold by us.
2.3. Administering, managing and developing our businesses and services
We process personal information in order to run our business, including:
2.4. Providing our clients with information about us and our range of products and services
We use customer business contact details to provide those individuals with information that we think will be of interest about us and our products, services and business operations, and information on safe use and handling of products. For example, industry updates and insights, other services that may be relevant and invites to events and training.
2.5. Complying with any requirement of law, regulation or a professional body of which we are a member
We are subject to legal, regulatory and professional obligations. We need to keep certain records to demonstrate that we are in compliance with those obligations and those records may contain personal information, for example in order to:
2.6. Improving our products and services
We are continually looking for ways to help our customers and improve our products and services. We may use information that we receive in the course of providing our products services for other lawful purposes, including analysis, research and development to better understand a particular issue, industry or sector, provide insights back to our customers, to improve our business, service delivery and products and to develop new technologies and offerings.
We may also use your personal information to undertake research on enhancing safety, health, environment and security management, including longitudinal studies based on historic incidents.
We may contact you for direct marketing purposes, in order to provide you with information about our products and services that we consider may be of interest to you. These marketing communications may be sent either directly by Minova or through appointed third-parties in various forms, including but not limited to email, mail, telephone, SMS or fax. We may seek your consent to send you marketing communications where we are required to do so to comply with applicable laws (for further information please see section 9.2 below).
At any time you may opt-out of receiving marketing communications from us by:
Please note that if you opt-out of receiving marketing communications from us, we will still send you safety, security, or service related messages to the extent permitted by applicable laws.
We will only use your contact details to market Minova products and services. We do not provide your personal information to other organisations for the purpose of allowing them to market their products and services to you.
We may contact you to participate in surveys, in order to enhance the quality of Minova’s products and services to our customers. These survey communications may be sent either directly by Minova or through appointed third-parties in various forms, including but not limited to email, mail, telephone, SMS or fax. We may seek your consent to send you survey communications where we are required to do so to comply with applicable laws (for further information please see section 9.2 below).
At any time you may opt-out of receiving survey communications from us by:
Please note that if you opt-out of receiving survey communications from us, we will still send you safety, security, or service related messages to the extent permitted by applicable laws.
2.9. Processing required by law
We may use your personal information if we believe doing so is required or appropriate to:
when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity.
If you do not provide us with the personal information described in section 1 above, or we do not disclose it as described in section 5 of this statement, then we may not be able to perform as effectively the activities for which we collect personal information through your use of this website, as described in section 2 of this statement. For example:
We may share your personal information with the following categories of recipients:
If you are buying products or services from us on behalf of an organisation, your personal information will be used by us and disclosed to the organization which you represent.
4.2. Service providers
We may disclose your personal information to third party service providers who require access to such information for the purpose of providing specific services to us. These third parties will generally only be able to access your data in order to provide us with their services and will not be able to use it for their own purposes. Such services will include archival, auditing, accounting, community relations, customer or investor contact, legal, business consulting, banking, debt collection (including to list overdue debt with credit rating agencies where permitted by law), human resources, payment, delivery, data processing, research, training, website or technology services.
4.3. Regulatory bodies
We may disclose your personal information:
4.4. Professional advisers, auditors and other third parties
We may disclose your personal information to professional advisors (such as legal advisors and accountants), auditors or other third parties for the purpose of providing professional services to us, or to enable us to enforce or defend our rights, only to the extent reasonably necessary, including without limitation to a rights holder in connection with an allegation of intellectual property infringement or other breach of a legal, equitable, or contractual obligation.
We are a global business and we interact with people all over the world. The information that we collect from you may be transferred to, and stored at, destinations both within and outside your home country.
In compliance with data protection laws, we want to make sure that your personal information is stored and transferred in a way which is secure. We will therefore only transfer information overseas where it is compliant with data protection laws and the means of transfer provides adequate safeguards in relation to your information.
If we transfer your personal information overseas and where the country or territory in question does not maintain adequate information protection standards, we will take all reasonable steps to ensure that your information is treated securely and in accordance with this statement.
We are subject to a range of requirements which require us to take steps to protect the security of personal information, and take reasonable steps to ensure your personal information is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. The measures we employ include firewalls, encryption secure premises and data access controls.
Unfortunately, there is always risk involved in transmitting any data electronically, and any information which you transmit to us online is transmitted entirely at your own risk (you also need to take active steps to protect against security risks on any system that you use). Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted over the internet and we do not warrant the security of any information, including personal information, which you transmit to us over the internet.
Please contact us if you become aware of any breach of security or privacy of your personal information.
In accordance with data protection laws, you may have various rights in relation to the information which we hold about you. We have described these below. To get in touch with us about any of these rights, please contact us using the contact details set out in section 11 below. If you are a Minova employee, you can self-service using SuccessFactors. If you are a contractor, you can also contact your Minova manager or the HR business partner for your function or region.
In particular, you may request access to any personal information we hold about you at any time by contacting us using the contact details set out in section 11 below. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it, for example, by mailing or emailing it to you. We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you, where permitted by applicable law. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where there are legal restrictions on granting you access to the personal information we hold. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
If you are a contractor, we may provide you with access to Minova systems that allow you to self-serve your requests for access, correction as well as updating your personal information. Where you don’t have access to Minova systems, please contact us using the contact details set out in section 11 below.
We will seek to deal with any request under this section 7 without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise.
For those individuals in the European Union who engage with us, under the General Data Protection Regulation ("GDPR") you have the following specific rights in relation to your personal information:
7.1. Right to object
This right enables you to object to us processing your personal information where we do so for one of the following reasons:
7.2. Right to withdraw consent
Where we have obtained your consent to process your personal information for certain activities, you may withdraw this consent at any time and we will cease to use your information for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your information for this purpose, in which case we will inform you of this condition.
7.3. Data Subject Access Requests
You may ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
7.4. Right to erasure
You have the right to request that we "erase" your personal information in certain circumstances. Normally, this right exists where:
We would only be entitled to refuse to comply with your request for erasure for one of the following reasons:
If we refuse to comply with your request for erasure we will always tell you our reason for doing so.
When complying with a valid request for the erasure of information we will take all reasonably practicable steps to delete the relevant information.
7.5. Right to restrict processing
You have the right to request that we restrict our processing of your personal information in certain circumstances, for example if you dispute the accuracy of the personal information that we hold about you or you object to our processing of your personal information for our legitimate interests. If we have shared your personal information with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal information.
7.6. Right to rectification
You have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal information to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision. If you are a Minova employee, you are provided with self-service tools to correct personal information held about you. If you are a contractor, please contact your Minova Manager or the relevant HR business partner to assist you with this.
7.7. Right of portability
If you wish, you have the right to transfer your personal information between service providers. In effect, this means that you are able to transfer the details we hold on you to another third party. To allow you to do so, we will provide you with your information in a commonly used format so that you can transfer the information. See section 7.3 on getting access to the information that we hold about you.
7.8. Right to complain
You have the right to lodge a complaint with your local data protection authority. Before you do so, please raise the concern with us so that we can take steps to help address your concern.
Information on how to contact any European data protection authority can be found on the European Commission website.
Please note, you can also contact us to raise any query or complaint at any time (for further information please see section 11 below).
We will not keep your personal information for longer than is necessary for the purposes for which we have collected it, unless we believe that the law or other regulation requires us to keep it (for example, to prevent and detect fraud or in connection with any current or anticipated claims or investigations) or if we require it to enforce our agreements.
In general, we will retain your personal information for as long as we provide services to you and, following that period, we will only retain your personal information for as long as is reasonably necessary in the circumstances.
When it is no longer necessary to retain your personal information, we will delete the personal information that we hold about you from our systems. While we will endeavour to permanently erase your personal information once it reaches the end of its retention period, some of your personal information may still exist within our systems, for example if it is waiting to be overwritten. For our purposes, this personal information has been put beyond use, meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again.
Where applicable under the GDPR, there are a number of different ways that we are lawfully able to process your personal information. We have set these out below.
9.1. Where using your information is in our legitimate interests
We are allowed to use your personal information where it is in our interests to do so, and those interests aren't outweighed by any potential prejudice to you.
We believe that our use of your personal information is within a number of our legitimate interests, including but not limited to:
We don't think that any of the activities set out in this statement will prejudice you in any way. However, you do have the right to object to us processing your personal information on this basis. We have set out details regarding how you can go about doing this in section 7 above.
9.2. Where you give us your consent to use your personal information
We are allowed to use your personal information where you have specifically consented. In order for your consent to be valid:
As part of our relationship with you, we may ask you for specific consents to allow us to use your information in certain ways. If we require your consent, we will provide you with sufficient information so that you can decide whether or not you wish to consent.
You have the right to withdraw your consent at any time. We have set out details regarding how you can go about this in section 7 above.
9.3. Where using your personal information is necessary for us to carry out our obligations under our contract with you
We are allowed to use your personal information when it is necessary to do so for the performance of our contract with you. For example, we need to collect your payment details in order to be able to process payments for our services.
9.4. Where processing your personal information is necessary for us to carry out our legal obligations
As well as our obligations to you under any contract, we also have other legal obligations that we need to comply with and we are allowed to use your personal information when we need to in order to comply with those other legal obligations.
9.5. Where processing your personal information is necessary for us to establish, exercise or defend legal claims
Sometimes it may be necessary for us to process personal information and sensitive personal information in connection with exercising or defending legal claims. Applicable data protection law may allow us to do this where the processing is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.
9.6. Where processing your personal information is necessary in order to protect your vital interests or the vital interests of another natural person
Sometimes it may be necessary for us to process personal information and sensitive personal information in connection with protecting your vital interests or the vital interests of another natural person (for example, checking an individual is fit and appropriate to handle explosives and blasting equipment).
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If you have any questions about this statement, any concerns or complaints regarding the treatment of your privacy or would like to notify us of a possible infringement of your privacy, please contact us at:
The Minova General Counsel and other Minova people deal with privacy complaints. For example, in some countries there will be specific personnel tasked with data governance issues. If you are external to Minovaa, please ensure that your email includes the country that you are based in so that we can best respond.
If you are internal to Minovaa, please talk to Helpdesk or your HR contact or in respect of your personal information.
We will attempt to confirm, as appropriate and necessary with you, your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
If you do raise a complaint with us and are not satisfied with our resolution of your complaint, you have the right to raise the matter with the data protection authority in your country (for further information please see section 7 above).